Frequently Asked Questions

Where are Pillar Tools made?

All Pillar Tools hand-tools are 100% manufactured in Taiwan using the highest quality Japanese steels and aluminium alloys.

All Pillar Tools textile products are inspired and designed in NZ for the Horticultural Industry. They are outworked for manufacture in either Vietnam or China.

 
Can I checkout as a “Guest”, rather than signing up for an account?

Yes, you can checkout as a Guest. However, signing up for a Pillar Tools account allows for a much quicker checkout, as it stores your details for future purchases.

What if my billing address is separate from my shipping address?

No problem. You will be prompted to enter separate details for shipping and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.

When will my order ship?

All orders received before 11:00am we commit to ship that day [Mon – Fri].

All orders received after 11:00am may be shipped the next business day.

Orders received over the weekend will be processed for delivery and shipped the next business day.

Please Note: Our courier service does not include weekends or public holidays.

What is the cost and delivery time of shipping?

Please visit our shipping page for information on shipping costs.

How do I return an item?

Visit our returns page for directions on how to return an item.

How do I return an item I already returned for exchange?

If you need to return an item that has already been returned for exchange once, please email us at info@pillartools.co.nz or call 021 332 221.

When will my return be processed?

Please allow up to 10 working days for your return to be inspected and a refund or exchange given.

What is the Pillar Tools warranty policy?

Please visit our warranty page to learn more about our Warranty policy.

Where can I buy Pillar Tools at a brick and mortar location?

Please email us at info@pillartools.co.nz or call 021 332 221.

How can I change my username and/or password?

You can edit your account details when you sign-in to your account using your email and password.