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Warranty Information

Warranty Information for Domestic and Commercial Users

Pillar Tools® will warrant to the original purchaser any product supplied to be free from defects in material or workmanship. The obligation under this warranty is limited to the repair and or replacement at Pillar Tools® discretion of any part found to be defective in material or workmanship, with no charge for materials, parts and labour. Consequential liability, transportation or loss will not be accepted under this warranty.


Products Covered

This warranty applies to all products sold under the Pillar Tools® brand label. It also covers any factory identified and notified fault or re-call. Special limitation may apply. All other branded products sold under a Pillar Tools® invoice will be warrantied in accordance to that brand's factory warranty policy.


Products Not Covered

The following items and malfunctions are not covered by this limited warranty:

  1. Traction belts, bearings, springs, buffers, hoses, batteries, rust/corrosion, water damage, lack of lubrication, paint appearance and fading, UV affected material and textiles, blunt blades, warn items or parts. 

  2. Third party repairs, hire, careless use of the product, misuse and abuse, deliberate damage, damage to product from an external source, accidents, fair wear and tear and use of the product outside its design limitations. Using tools in a manner that could deliberately damage Pillar Tools® textiles. Failure to read the operating manual, or the non-compliant use of industry accepted safety procedures and common sense.

  3. Commercial users are not covered by the NZ Consumer Protection Act 1993. 


Domestic Use

Covers personal and private use (covered by the Consumer Protection Act 1993).

Pruning Tools
 10 years (lifetime*).

Tape-Tools
 12 months.

Harvestwear Textiles
 12 months.

Consumables
 no warranty offered.

Non Pillar Tools items
 refer to that product's brand factory warranty.   


Commercial Use

Covers all registered company personnel (not personal or private usage). Hire: there is no warranty cover for product used for hire.

Pruning Tools 2 years (lifetime*).

Tape-Tools 3 months.

Harvestwear Textiles 3 months (from accepted seasonal usage start time) or within 12 months from invoice date.

Consumables no warranty offered.

Non Pillar Tools items refer to that product's brand factory warranty.

To Obtain Warranty Service

If you feel you have a genuine case for a warranty claim Pillar Tools® must be informed at your earliest convenience. A digital photo request may be required. Please contact info@pillartools.co.nz or call 021 332 221.

1. All warranty assessment and repairs are RTB (Return to Base) to Pillar Tools® warehouse unless advised differently in writing.

2. Pillar Tools® will have the sole obligation and responsibility to assess, accept or reject any warranty claim.

4. Freight and transport costs are the owner’s responsibility. Freight forward will not be accepted.

5. Accepted warranty claims. Warranty repaired or replaced items may be returned freight free at Pillar Tools® discretion.

Warranty Shipping Address:
Pillar Tools® Company 
22 Clearwater Place,
BLENHEIM, 7201

*Life time Secateurs warranty covers any failure due to that failure being as a result of poor quality manufacture when used at or below the product's expected design limitations.

 

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Pillar Tools (NZ) 021 332 221

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