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Warranty Information

Pillar Tools Limited Warranty - Information for Domestic and Commercial Users

Pillar Tools® will warrant to the original purchaser any individual product supplied to be free from defects in material or workmanship. The obligation under this warranty is limited to the repair and or replacement at Pillar Tools® discretion of any part found to be defective in material or workmanship, with no charge for materials, parts and labour. Consequential liability, transportation or loss will not be accepted under this warranty.


Products Covered

This warranty applies to all products sold under the Pillar Tools® brand label. It also covers any factory identified and notified fault or re-call. Special limitation may apply. All other branded products sold under a Pillar Tools® invoice will be warrantied in accordance to that brand's factory warranty policy.


Products Not Covered

The following items and malfunctions are not covered by this limited warranty:

  1. Traction belts, bearings, springs, buffers, saw chain, hoses, O rings, batteries, rust/corrosion, water damage, lack of lubrication, stale fuel mixture, paint appearance and fading, UV affected material and textiles, blunt blades, warn items or parts. 

  2. Third party repairs, hire, careless use of the product, misuse and abuse, Incorrect adjustment causing failure, used in a manner that may cause deliberate permanent damage, damage to product from an external source including dust infusion, Human, accidents, fair wear and tear and use of the product outside its design limitations. Using tools in a manner that could deliberately damage Pillar Tools® textiles. Failure to read and understand the English version of the operating manual, or the non-compliant use of industry accepted safety procedures and common sense.

  3. Commercial users are not covered by the NZ Consumer Protection Act 1993. 


Domestic Use

Covers personal and private use (covered by the Consumer Protection Act 1993).

Pruning Tools
 10 years (lifetime*).

Tape-Tools
 6 months. NOTE Use of Non PILLAR Branded TAPE or use of any tape thicker than 125 microns negates the Tapetool Tool warranty

Harvestwear Textiles
 12 months.

Consumables
 no warranty offered.

Non Pillar Tools items
 refer to that product's brand factory warranty.   


Commercial Use

(NOT covered by the NZ Consumer Guarantees Act 1993) Covers all registered company personnel (not personal or private usage). Hire: there is no warranty cover for product used for hire.

Pruning Tools 2 years (lifetime*).

Tape-Tools 2 months. NOTE Use of Non PILLAR Branded TAPE or use of any tape thicker than 125 microns negates the Tapetool Tool warranty

Harvestwear Textiles 3 months (from accepted seasonal usage start time) or within 12 months from invoice date.

Consumables no warranty offered.

Non Pillar Tools items refer to that product's brand factory warranty.

Goods sold under ‘SALE’ or ‘Special Price’ conditions. Meaning being selectively sold at less than or lower than the published buyers price level. These products effectively have no published Warranty entitlement. DTM Distributors, at its sole discretion will determine if a Limited Warranty may exist. Goods sold under this banner cannot be returned, credited back or refunded.

To Obtain Warranty Service

If you feel you have a genuine case for a warranty claim Pillar Tools® must be informed at your earliest convenience. A digital photo request may be required. Please contact info@pillartools.co.nz or call 021 332 221.

1. All warranty assessment and repairs are RTB (Return to Base) to Pillar Tools® warehouse unless advised differently in writing.

2. Pillar Tools® will have the sole obligation and responsibility to assess, accept or reject any warranty claim.

4. Freight and transport costs are the owner’s responsibility. Freight forward will not be accepted.

5. Accepted warranty claims. Warranty repaired or replaced items may be returned freight free at Pillar Tools® discretion.

6. Lock-Downs: Virus, Disease. Government enforced Lock-Down. Any or all Warranty Claims notified to DTM Distributors Ltd just prior to or during a Government recognised pandemic (Level 3 & 4) where it is impossible to travel and conduct normal business. The Purchaser must accept whatever assistance the Seller can offer. This may include being unable to offer any assistance at all. No liability by the Seller of product failure or consequence can be accepted. It must be recognised that once the ‘Lock-down’ period has been lifted to an operational level, that the Seller will at its earliest convenience remedy in accordance to the Limited Warranty procedure, the alleged warranty claim.

Warranty Shipping Address:
Pillar Tools® Company 
22 Clearwater Place,
BLENHEIM, 7201

*Life time Secateurs warranty covers any failure due to that failure being as a result of poor quality manufacture when used at or below the product's expected design limitations. Wear and Tear is not Warranty

 

April 2020
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