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You can return a Pillar Tools product providing it is unused and housed in it's original packaged condition. In the first instance, please contact us to determine the best way to return any products and how the situation can be remedied the best possible way

Return via Post

Please send your returns to:

Pillar Tool Co
22 Clearwater Place
Blenheim, 7201
New Zealand

• Return postage is customer's responsibility.  We recommend you keep a copy of the tracking ID for your package. Pillar Tool Co is not responsible for lost return shipments.

More Details

• Exchanges may be for an alternate size of same style or an item for the same value. Subject to item availability. A refund will be processed if the product you requested is unavailable.

• Refunds will be issued based on the original form of payment.

• We reserve the right to limit returns.

• All Returns and Exchanges must be arranged via email

• We cannot accept Cash on Delivery.

• Please allow up to 10 working days for your return to be inspected and a refund or exchange given.


For Warranty information click here.

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Pillar Tools (NZ) 021 332 221

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